Legal
Last updated: July 1, 2026
Orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.
| Destination | Estimated Time | Cost |
|---|---|---|
| Switzerland | 2–4 business days | €4.90 (free over €100) |
| European Union | 4–8 business days | €9.90 (free over €100) |
| Rest of World | 7–14 business days | €19.90 |
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package directly on the carrier's website.
For international orders, customs duties and taxes may apply and are the responsibility of the recipient. CoolVoyage is not responsible for any additional charges imposed by customs authorities in your country.
If your package is lost or arrives damaged, please contact us immediately at coolvoyageshop@gmail.com. We will work with the carrier to resolve the issue as quickly as possible.
For shipping questions, contact us at coolvoyageshop@gmail.com.